FAQ's
What is the size of the hotel Queen pillow and the hotel King Pillow?
Our hotel Queen size pillow is 80cmsx50cms and our King size hotel pillows are 90cmsx50cms. Normal retail pillows are approximately 40cms x 70cms. Our Hotel Luxury Collection ‘Five-star hotel' pillows are filled to a much higher fill count than generally available.
Should I buy the 100% feather filled pillows or the white goose down pillows?
This really comes down to personal taste. Some people prefer a firmer pillow and opt for the 100% duck feather filled, whilst those who enjoy the soft luxury of the sumptuous goose down. Many clients order both the feather pillow and the down pillow because couples are often divided in their requirements. We recommend the 100% duck feather pillow for a medium-larger framed person who sleeps on their side and the luxuriously soft goose down pillow for either back/tummy sleepers or people with a small to medium frame.
What is the difference between the Hotel Luxury Collection Mattress topper and retail pillow top mattresses?
Unlike a retail pillow-top mattress, our ‘Five-star hotel' Mattress Toppers are filled with feather and down and are fitted with corners straps, allowing the topper to be removed and aired. This also allows the entire mattress to be turned regularly. The proportion of feathers to down is critical to the comfort level of the topper. Too much down will make the topper collapse and provide no support. The best combination is 90% feather and 10% down for maximum comfort. '5 Star Hotel' toppers, measure between 6cms and 10cms in depth and our hotel Mattress Toppers are also designed with ‘baffling', ensuring the feather and down contents do not bunch. They are also filled to a much higher ‘fill count' than regular toppers... it's like sleeping on a cloud. For those who have experienced mattress toppers in '6 Star' Asian hotels, the double layered 'Presidential' Mattress Topper is the top of our range and has the bottom layer filled with feathers and the top layer filled with down.
What things do I look out for when buying Mattress Toppers? The best mattress toppers are ‘cassette constructed' and encased in a high thread count, 100% cotton casing providing year round luxury and durability.
Can I use an electric blanket with a mattress topper? It is recommended to place electric blanket under the topper so that the warmth is radiated up from below the topper, which should increase the toppers loft and warmth.
The addition of an electric blanket under the topper may make the sleeping environment quite warm, therefore we would recommend that the electric blanket is turned on for a time before the customer gets into bed which will warm up the topper and the duvet/blanket that will be on top of the customer in the bed. Turn the electric blanket off when in bed to prevent the body overheating.
What are the measurements of Australian beds and mattresses? Here is a reference list for Australian beds and mattresses;
Single Bed Size 92 cm x 187 cm
Single Extra Long Size 92 cm x 203 cm
King Single 106 cm x 203 cm
Double Bed Size 137 cm x 187 cm
Queen Bed Size 153 cm x 203 cm
King Bed Size 183 cm x 203 cm
Do I have a guarantee when purchasing a bed? Our beds are manufactured for the Hotel industry by one of Australia's leading brands, Sleepmaker. For details of the guarantee, click here.
What is cassette construction? Top quality Featherand Down Mattress Toppers are ‘cassette' constructed.This ‘baffling' or ‘cassette' process refers to sewing construction of the topper in a grid pattern, which stops the feather and down from shifting and prevents empty patches and clustering.
What is hypo allergenic? Our Hotel Mattress Toppers, have gone through a series of treatments to remove all the impurities, and therefore will be identified as hypoallergenic or allergy free. Most people are not allergic to feathers, but rather to the impurities within the feather. Be aware that not all feather mattress toppers are hypoallergenic. Also, be wary of cheaper ‘feather toppers' as sometimes they contain second hand or broken ‘chopped' feathers which results in a limited life-span. Our ‘Hotel Mattress Toppers' have been made to the highest quality ‘5 and 6 Star Hotel' standard
Why 100% cotton casing? The pure cotton casing will allow the topper to breathe, ensuring the insulation and fluffiness of the topper.
What is thread count?
Thread count refers to the number of threads, both vertical and horizontal, in a one square centimetre of fabric. Thread count is affected by a number of factors, including ply and thickness of the threads used. The ply of the fabric refers to how many threads are wrapped together into a single thread. Single-ply fabrics use threads on their own, while two-ply fabrics twist two pieces together into a stronger thread, as well as doubling the thread count of the fabric.
Using finer threads also allows for more thread to fit in a square centimetre. Finer thread often results in smoother, softer fabrics, part of the reason high thread count fabrics are considered more desirable than fabrics with a low thread count. Finer thread also results in a more fragile fabric, however, which may not always be ideal. Two-ply fabrics help solve this problem somewhat by strengthening the threads and creating a more durable, though heavier, fabric.
For those who like their bed linen ‘crisp', we recommend a slightly lower thread-count, eg; 200 or 250 and for those who enjoy a softer silkier feeling, we recommend either the 400 or 600 thread count.
How do I know which depth to buy for my fitted sheets?
Our sheets are either 33cms or 40cms deep. Measure the depth of your mattress and then allow for the depth of our Hotel Mattress Topper, which is 6cms deep. For mattresses that are deeper, we suggest our ‘custom made' Hotel linen range.
When will I receive my delivery?
As a general rule, please allow about 5 to 10 working days for dispatch of your order. Also, please note that we cannot deliver products to a Post Office Box address. Deliveries can only be made to a home address or a business address.
How do I pay? Hotel Luxury Collection is secure through Commonwealth Bank Australia payment gateway and we accept Visa card, Mastercard and American Express Card.
