Return Policy

We hope that you love everything you order from www.hotelluxurycollection.com.au. Should you be less than happy with your purchase, please return it to HOTEL LUXURY COLLECTION for a full credit (less shipping fees) in its original condition within 14 days of receipt. Unfortunately, and without exception, we cannot accept returns on opened cosmetics, fragrances, candles or sale items. Please send your package via an insured and prepaid method. Shipping and handling fees are not refundable on returns. Please e mail any questions to concierge@hotelluxurycollection.com.au

PLEASE NOTE: PILLOWS AND OPENED PACKAGES OF BEDDING AND BED LINEN, INCLUDING DUVETS ARE NOT RETURNABLE.

ALL HOTEL LUXURY COLLECTION MATTRESS'S, MATTRESS TOPPPERS AND BEDDING ENSEMBLE PURCHASES ARE FINAL AND CANNOT BE RETURNED. HOTEL LUXURY COLLECTION MATTRESS AND BEDDING ENSEMBLES ARE COVERED BY THE MANUFACTURER'S WARRANTY.

PLEASE NOTE: SALE PURCHASES ARE FINAL AND CANNOT BE RETURNED OR EXCHANGED.