RETURNS, CANCELLATIONS, CLAIMS AND EXCHANGES

Under Australian Consumer Law we are not required to provide a refund or replacement if you change your mind.

  1.  Exchange or credit note, less shipping cost strictly within 7 days of purchase on presentation of reciept.
  2. Products must be in NEW condition with security tags not tampered with and in original packaging.  
  3. NO Exchange, Credit Note or Refund for change of mind on On Sale or Discount Package items.

 BEDDING, BED HEADS and BED LINEN.

In relation to any bed linen, bedding or allied product due to public health requirements we are unable to accept returns. Where such returns do not qualify for replacement in respect of defective workmanship and covered by manufacturer's warranty.

 Health and Hygeine

For hygiene reasons, we cannot accept any Bedding or Bed Linen returns as a result of customer error or due to a change of mind.

 We cannot accept return of the goods other than for defective workmanship which is covered by the manufacturer's warranty.

This is due to Occupational Health & Safety. This is a protection in place for you as well as the health of our team.

The term of our warranties are fully set out in Condition No 3 and return of non-damaged goods and/or warranty returns are set out in Condition No 9 of the detailed Terms and Conditions.

 SALE ITEMS

NO Exchange, Credit Note or Refund for change of mind on On Sale or Discount Package items. unless covered by Condition 3 of the detailed Terms and Conditions.

GENERAL

All returns must be notified to Hotel Luxury Collection within 7 days of receipt and received by Hotel Luxury Collection not later than 7 days after dispatch of the notification of an intention to return.

A cancellation fee equivalent to 25% of the total order price will apply to all Custom Orders that are cancelled by the customer, when the order cannot be cancelled with the vendor. This includes Beds, Mattresses and Base, Custom Bedlinen, Bedheads, Furniture and Lighting.


GIFT CARDS AND NOTES OF CREDIT

Please chose carefully as we do not offer exchange or refund for change of mind on HLC Gift Cards and Notes of Credit.

All International orders (orders outside Australia) and custom made orders are final sale and non-returnable. Please contact our International Support Team at concierge@hotelluxurycollection.com.au for further information.

 

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