RETURNS, CANCELLATIONS, CLAIMS AND EXCHANGES

We hope that you love everything you order from www.hotelluxurycollection.com.au. If you are not happy with your purchase or have a change of mind, please return it to HOTEL LUXURY COLLECTION for a full credit (less shipping fees) in its original condition within 7 days of receipt.

Under Australian Consumer Law we are not required to provide a refund or replacement if you change your mind. Exchange or credit note, strictly within 7 days of purchase.

Exceptions to our Policy;

(a) Bedding, Bed Heads and Bed linen.

In relation to any bed linen, bedding or allied product due to public health requirements we are unable to accept returns. Where such returns do not qualify for replacement in respect of defective workmanship and covered by manufacturer's warranty. If the packaging has been broken or opened, we cannot accept return of the goods other than for defective workmanship which is covered by the manufacturer's warranty.

The term of our warranties are fully set out in Condition No 3 and return of non-damaged goods and/or warranty returns are set out in Condition No 9 of the detailed Terms and Conditions.

(b) Sale Items

Items that are marked 'ON SALE' or 'Discounted Packages' are not eligible for return or exchange unless covered by Condition 3 of the detailed Terms and Conditions.

General

All returns must be notified to Hotel Luxury Collection within 7 days of receipt and received by Hotel Luxury Collection not later than 7 days after dispatch of the notification of an intention to return.

A cancellation fee equivalent to 25% of the total order price will apply to all Custom Orders that are cancelled by the customer, when the order cannot be cancelled with the vendor. This includes Beds, Mattresses and Base, Custom Bedlinen, Bedheads, Furniture and Lighting.

All International orders (orders outside Australia) are final sale and non-returnable. Please contact our International Support Team at concierge@hotelluxurycollection.com.au for further information.

 

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