We hope that you love everything you order from www.hotelluxurycollection.com.au. Should you be less than happy with your purchase, please return it to HOTEL LUXURY COLLECTION for a full credit (less shipping fees) in its original condition within 7 days of receipt.
Exceptions to our Policy;
(a) Bedding, Bed Heads and Bed linen
In relation to any bed linen, bedding or allied product due to public health requirements we are unable to accept returns where such returns do not qualify for replacement in respect of defective workmanship and covered by manufacturer's warranty. If the packaging has been broken or opened we cannot accept return of the goods other than for defective workmanship which which is covered by the manufacturer's warranty.
The term of our warranties are fully set out in Condition No 3 and return of non damaged goods and/or warranty returns are set out in Condition No 9 of the detailed Terms and Conditions.
(b) Sale Items
Items that are marked 'ON SALE' or 'Discounted Packages' are not eligible for return or exchange unless covered by Condition 3 of the detailed Terms and Conditions.
All returns must be notified to Hotel Luxury Collection within 7 days of receipt and received by Hotel Luxury Collection not later than 7 days after dispatch of the notification of an intention to return.
- A cancellation fee equivalent to 25% of the total order price will apply to all Custom Orders that are cancelled by the customer, when the order cannot be cancelled with the vendor. This includes Beds, Mattresses and Bases ,Custom Bedlinen, Bedheads, Furniture and Lighting
All International orders are final sale and non-returnable. Please contact our International Support Team at firstname.lastname@example.org for further information.