Shipping Details

Your parcel will be delivered by ‘Fastway Couriers’ within Australia and 'Australia Post' International Express Courier for International orders during normal business hours.

Please ensure you enter the correct delivery address as parcels which are returned to us as undeliverable will incur a re-delivery fee. Freight charges paid for the original dispatch are not refundable.

Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a calling card will be left informing you of how to have your parcel re-delivered during business hours.

Parcels will be held for the maximum hold time of 7 working days.  However, should you not respond to their calling card, the parcel is returned to us as unclaimed and further freight charges will be payable for re-delivery.  ‘Hotel Luxury Collection’ can only deliver to street addresses and business addresses, not Post Office Box addresses.

We are unable to redirect orders once items have been dispatched,so please ensure there is someone who can sign for your order at the specified address. 

We take pride and care in the packing of all our orders; however occasionally an error will occur. Notification of faulty, damaged, incorrect or missing products must be received by our Customer Service Department within 48 hours of your parcel being signed for. Should your parcel contain a damaged or a faulty item please call 0418 440 328 or email concierge@hotelluxurycollection.com.au.

Dispatch

Generally, the  dispatch time from our warehouse is between three and ten working days from receipt of your order. However, if you request changes to be made to your order after it’s been placed, your order may take a few extra days to leave our warehouse.

Estimated Delivery Times

Sydney Metro 1 working day
Regional NSW 2 to 3 working days
Melbourne Metro 1 working day
ACT 1 working day
Regional Victoria 2 to 3 working days
Brisbane 1 working day
Regional Qld 4 to 10 working days
Adelaide 1-2 working days
Regional SA 4 to 12 working days
Tasmania 3-4 working days
Perth 7-10 working days for Metro & 7-12 working days for out of area
Regional WA 7-12 working days

Our Company

       

Customer Service

Join 'HLC Club'
for Member offers

Hotel Luxury Collection Partners

St Tropez Jewels

Small Luxury Hotels of the World

© 2014 Hotel Luxury Collection. All Rights Reserved. Web design by SiteSuite

All credit card payments are processed securely with eWAY Payment Gateway.