We are writing to thank you and your staff for the most seamless purchase we have EVER made. There are a lot of companies who could learn from the procedures you have in place.... From the time we sent the order through via internet for the " Club Suite " Sofitel Hotel King size bed and linen we were informed each step of the way regarding delivery – and how quick was that – 3 days for the bed linen (with a public holiday included). Two weeks for the bed, with Sleepmaker advising a week before delivery – just amazing.
On another note, the bed is so comfortable with the mattress topper, doona cover and king size pillows that neither of us can remember the last time we felt so rested after a night’s sleep (and it was me who made a joke with the Receptionist about taking the bed home after a weekend at the Sofitel in Melbourne – little did I know).
Once again, thank you, thank you, thank you. You have a repeat purchaser in us. Speak next time....
Lauren and Greg Middlemiss
I love my goosedown pillows and just adore my new ‘Amalfi’ and ‘Sorrento’ sheets and duvet covers……..sleeping like a dream! Kerri-Anne Kennerley’ Sydney Australia
I just wanted to thank you. That 5 star hotel bed that you got for me......its the best thing ever! You have changed my life! Michele Bridges ...Channel 10's 'The Biggest Loser'.Sydney Australia
Hi David, thanks for shipping everything out - all received.
LOVE the bedding, we will sleep very well tonight.. like we're on a cloud.
Our own sofitel at home.
Take care for now and thanks again for your help
At 8.00 am this morning I received the quilted valance I ordered on Monday – less than 3 days after placing my order!
I just wanted to let you know how pleased I am with the product, and with the excellent service.
As soon as you have the Savoy Stripe in stock in King Size sheet sets and duvet cover I will be placing another order.
Thank you again for your great service.
Gail Naylor, Auckland New Zealand
I haven't slept so well since having this Club Suite mattress topper!!! Very happy with it.
Regards, Christine, Paris France
I would like to thank you very much for your wonderful service. I have had pleasure in purchasing both Queen Size and King Single size goose feather bed toppers over the last couple of months. I have been so pleased that both deliveries arrived the very next day - such excellent service. Now, whenever someone needs an example of excellent customer service, I always mention Hotel Luxury Collection.
All the best,
'I received my 'Royal Suite' goose down duvet, its perfect for Tassie's nippy winter!' Leo Schofield, Tasmania Australia
The bed and linen arrived and it's wonderful! Thank you
Deborah, Kowloon Hong Kong
I just wanted to write a quick e-mail thanking you all for the best and smoothest transaction I have ever encountered. All correspondance and interactions I have had with your staff, contracted or not have been absolutely wonderful. The bed is the best I have ever slept on, giving me the best uninterupted sleep that I have encountered in the last 15 years. I have been so impressed by the service that you should have others contacting you shortly to place orders. Thank you once again and Happy Easter! '
Deb, ACT Australia
'Just wanted to let you know that the King Size Topper arrived yesterday and we had the best night sleep ever last night, the problem I have now is about leaving my bed as it is so comfortable…seriously comfortable. It felt just like a luxury hotel I even had room service this morning when Phil brought me in a cup of tea'…....
Darianne, Terry Hills Australia
‘We received our shipment last Friday and have now had 5 nights of sleep using the Five-star 50/50 Duck Feather and Duck Down Pillows. It seems to have made a great difference to the quality of our sleep. Extremely comfortable. So thank you for such a great product’
Simone, New York USA
‘I bought one of your ‘Presidential Toppers’ and my husband hasn’t sleep so well in 20 years! Thank you’
Gail, Palm Beach Florida USA
‘I love our new mattress topper…..it’s like sleeping on a cloud!’
Sue-Ellen, Berowra NSW
'Thank you for the great service….I love my goosedown pillows'
Margaret, Melbourne, Vic
'My Hotel bed and mattress topper are divine, just as we have experienced on holidays'.
Wendy, Gold Coast, Qld
'I have been having trouble with my neck and now that I have the same pillows from the Hotel that I stayed in, my neck is no longer painful. I’m so glad I found your website'.
Fiona, Bellevue Hill Australia
'When I was young I could sleep on a bed of nails …and still get a good nights rest …BUT when you get older (no I’m not going to tell you how old )! Well you need something more .. As the aches and pains of maturity take hold you need TRUE COMFORT …Hotel Luxury Collection ..whose bed linen I adore, have the BEST COMFORTER .. its called a TOPPER … sheer bliss! Do yourself a favour and check it out!'
Maggie Tabberer.. ZZZZZZZZzzzzzzzzzzzzz
'I am a repeat customer. Loved the product and loved the service. I will order again from you'.
Sarah, Nice France
‘After spending the weekend at the sofitel gold coast we asked the concierge where we could buy the pillows and mattress topper we had experience last night, as we had a great nights sleep, they gave me your details. I would also like to mention my husband has been snoring for 20 years and has now stopped. Thankyou soooo much’
Margie, Strathfield NSW
'The 800tc 'Amalfi' sheets are Sooooooo nice and the top sheet is so big - thank you!'
Linda, London United Kingdom
'THANK YOU!!!!! I love the pillows! It was nice to have a full night's sleep and waking up in the morning without a neck ache! Thanks for the prompt service and great customer service! You definitely have me as a life long client! Have a great day!'
Faye, Beverly Hills California USA
'Fantastic pillows!!! The very best ones we've ever slept on. The 50%feathers/50%down is just perfect. We really enjoy having 2 pillows each. Thanks for making a superior product. We'll recommend them to anyone'.
Di, Windsor NSW
'I love my mattress topper and it arrived one week after I placed the order. If you are thinking about purchasing one, here's the place to do so. Extremely satisfied customer!'
'Thanks so much for the order update, it has been great dealing with you and I will forever keep my eye on your website, which I originally saw in the Melissa Penfold column in the Sydney Morning Herald'.
Thanks heaps, might have to order another 'Cloud' as we just love it!'
Sharon, Rome Italy
Received with thanks! Great bedding
A couple of weeks ago I received my very first purchase from the Hotel Luxury Collection - 2 silk filled standard pillows. I have to say I was sceptical when I purchased them and was concerned as to whether they would be too firm, too soft, too high or too low as I have had several 'bad pillow experiences'. I had to tell you they are divinely 'squishy' and I have not slept so well for years, no headache or neckache on wakening and no tossing and turning during the night. I am so impressed I am about to place an order for 2 more plus other goodies. I will be sure to recommend your products.
I love the quality of your products, and recommend them to all . My order arrived within the week.
Suzie, Knightsbridge London UK